Refund Policy – FamiPatrol

1. What this policy covers

This policy explains how cancellation, refund requests, and reviews work for plans bought directly from FamiPatrol. The exact refund conditions of a purchase are the terms shown at checkout together with the consumer rights of your country; this page describes how we apply them in practice. Most problems people ask refunds for turn out to be solvable, so the fastest first step is contacting support.

2. Stopping a renewal

A plan renews automatically at the end of its term unless you cancel beforehand. You can cancel at any time before the renewal charge. Cancellation ends future billing but keeps access until the end of the term you have already paid for.

3. Asking for a refund

Write to support from the email on the account and include the order reference, the purchase date, the plan, and what went wrong. For technical problems, add the device model, the system version, and the steps you have already tried; screenshots or a short screen recording help us reproduce the issue quickly. Never include passwords, card numbers, or WhatsApp verification codes, because support will never need them.

4. How a request is reviewed

We look at every request individually. Support will usually try to fix the problem first, because that is the outcome most people actually want; if it cannot be fixed, we assess the refund under the checkout terms and any consumer law that applies to you. Approved refunds are returned to the original payment method, and the timing after approval depends on that provider.

Reviewing a request can take several business days, and we may ask follow-up questions or further diagnostics before deciding.

5. Situations a refund does not cover

Refunds are generally not available for a term that has been fully used; for problems caused by changes to WhatsApp, Android, or device systems that are outside our control; for features used on devices or accounts the checkout terms did not cover; for purchases made through a reseller, whose own refund terms apply; or for accounts terminated for violating the Terms of Use, especially unauthorized monitoring. Promotional pricing and exchange-rate differences are also not refunded.

6. Chargebacks

Please use our support channel rather than opening a payment dispute while a request is under review. A chargeback opened in parallel forces the conversation through the payment provider, which is slower for everyone, and access to the account may be paused until it is resolved.

7. Your statutory rights

Nothing in this policy limits rights that consumer law makes mandatory where you live. If this policy and those rights ever disagree, the law prevails, and we will handle your request accordingly.

8. Contact

For billing questions, cancellations, or refund requests, reach the team through the Contact Us or Support Center pages or write to our support email with your order reference.