Privacy Policy – FamiPatrol

1. About this policy

FamiPatrol is a privacy-first service for families and other authorized supervisors. You connect a WhatsApp account that you own or are allowed to manage, its activity is synced into storage that belongs to your FamiPatrol account, and you review the results in a read-only dashboard. This policy describes the information the service handles, why it exists in our systems, how it is protected, and the choices you can make about it. It applies to our website, the web dashboard, the Android assistant, and any other feature we provide under the FamiPatrol name.

FamiPatrol is responsible for the personal information processed to run the service, and our support team can answer questions about the responsible entity. When the records you connect include information about other people, such as a child you look after, you are the person responsible for that data being lawfully connected, and we process it on your instructions.

2. How the WhatsApp connection works

You link a WhatsApp account through the supported QR authorization flow, scanning the code with the account you are connecting. We never ask for your WhatsApp password, your verification code, or a two-step PIN, and there is no other way to connect an account. The session created by the scan stays on our servers: the browser never receives WhatsApp session tokens or cookies, and the dashboard never calls WhatsApp directly. It shows records that were already synced into your storage.

FamiPatrol is an independent service. It is not part of WhatsApp or Meta Platforms and is not endorsed by or affiliated with either company.

3. Information we process

Running your account involves the details you give us, such as your name, email address, sign-in identifiers, and subscription status, together with the technical records the service creates as it works: device and connection names, pairing state, sync status, storage usage, and diagnostics. Separately, we process the WhatsApp activity you asked the service to sync, which can include chats, contact details, and media records, some of which may belong to other people.

If you set up the Android assistant, what it processes depends on the permissions it is granted: location, installed apps and usage statistics, contacts, call history, messages, photos and videos, screen activity, camera and microphone capture, and keystrokes are all possible. Records like these can be sensitive. Any permission can be withdrawn in the device's system settings at any time.

4. Why we process information

Account and technical information keeps you signed in, operates the dashboards, manages your plan and device slots, maintains security, diagnoses faults, and lets support answer your questions. Synced WhatsApp and Android records are processed to store them for your account and to display them to you. We also keep audit and security logs so that abuse can be detected and investigated.

Your synced content is not used to build advertising profiles, and we do not sell it or share it for anyone else's marketing.

5. Legal grounds

Where privacy laws such as the GDPR apply, our processing rests on the agreement between us where it is needed to deliver the service, on your authorization for the records you connect, on our legitimate interests in security, reliability, and fraud prevention, and on legal obligations where the law requires us to keep or disclose information. Ask support if you want to know the ground that applies to a particular activity, or to object or withdraw where the law allows it.

6. Sharing and international transfers

Personal information leaves our systems only for providers doing work on our behalf, such as hosting and storage, payment processing, support tooling, and security and reliability services, each bound by agreements that limit what they may do with it. Beyond that, we disclose information when the law requires it, to protect the rights and safety of our users, or in connection with a reorganization or sale of the business, with notice where practical. We do not sell chat content.

Our infrastructure and providers may operate outside your country. Transfers are covered by the safeguards the applicable law requires, and we can tell you which recipients are involved in your account on request.

7. Cookies and browser storage

Browser storage keeps you signed in and remembers choices such as your language. Any optional measurement or analytics runs only with your consent where the law requires it. You control this storage through your browser settings; blocking the essential part signs you out and can prevent the site and dashboard from working.

8. How we protect information

The service is built as a private vault. Traffic is encrypted in transit, WhatsApp session credentials are held server-side and never reach the browser, and access to production systems is limited to the people who need it for their work. No online service can promise perfect security, so protect your sign-in credentials and tell support promptly if your account may have been accessed without permission.

9. How long we keep information

Account and billing records are kept while your account exists and for as long afterwards as accounting, disputes, or the law require. Synced records are kept while your plan provides storage, until you delete them, or until the account is closed, after which they are removed from our production systems. Disconnecting an account or device stops new collection immediately.

10. Your choices and rights

From the dashboard you can review connected accounts and devices, delete synced records, and close your account to end the service. Depending on where you live, privacy law may also give you rights to access, correct, export, or delete personal information, to restrict or object to processing, and to complain to a supervisory authority. Send these requests to support; we may need to verify that you control the account before acting.

Some records can survive a deletion request, for example invoices, security logs, or anything the law obliges us to keep.

11. Families and children

FamiPatrol is built for adults, including parents, guardians, and others with a genuine supervisory role, and is not directed at children. We do not knowingly collect information directly from children under 13, or under a higher minimum age where local law sets one. A child's information reaches us only through the account holder who authorized the connection, and giving the notices or consents local law requires for that arrangement is the account holder's responsibility. If you believe a child's information was connected without authorization, contact us and we will remove it.

12. Changes to this policy

We revisit this policy as the service and the law change. A material revision updates the date at the top and, where required, is announced to account holders. Continuing to use the service after a revision means the current version of the policy applies to you.

13. Contacting us about privacy

Privacy questions, access requests, and complaints reach the same team that supports the product. Use the Contact Us page or write to our support email, and we will respond as quickly as the request allows and within any deadline the law sets.